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Devilish Details: Best Practices in Web Design
  Larry L. Constantine
  Get/download .PDF FileReprint [#124]: 2003 |  Adobe .PDF File: about 1.2M.
  Abstract: Visual and interaction design for successful e-commerce Web sites and Web-based applications requires meticulous attention to detail. Because the smallest matters can ruin the user experience, an orderly process—such as usage-centered design— guided by robust principles is needed; iterative testing and repetitive redesign is inadequate to find and address all the diverse matters needing attention. This paper reviews basic principles and then surveys best practices in the detailed aspects of Web design in three broad areas: details of architecture or organization, details of interaction design, and details relating to commercial activity, especially shopping. Specific recommendations in each area are offered as examples of best practices based on usage-centered principles.
  Keywords: Web applications, e-commerce, visual and interaction design, user interface design, usage-centered design
  Reprint of chapter from L. Constantine (ed), forUSE 2002 Proceedings of the First International Conference on Usage-Centered, Task-Centered, and Performance-Centered Design. Rowley, MA: Ampersand Press, 2002. For more details and to order, click here.
  Get/download .PDF FileReprint [#124]: 2003 |  Adobe .PDF File: about 1.2M.